2023 Snagajob.com, Inc. All rights reserved. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Disabled Person, Inc. People can always trust us to say what we mean and depend on us to do what we say. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Tasks to include in a Customer Care job description . Our story. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Must be able to work a flexible schedule based upon high call volume needs. You can deactivate or delete job alerts by clicking the button below. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Carry out monitoring visits to verify information provided by . Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Cons. Customer Care Representative Tasks. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we are reimagining how people and organizations thrive. On average, Willa Davie works for one . Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight Easy 1-Click Apply. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Ten paid holidays per calendar year (8 fixed and 2 floating). Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Join our team. This is a 6 months project and we offer Full Time Shifts (Rotating). This role is designed for people who have strong empathy and communication skills. We strive for Excellence Every Day by collaborating with our clients and colleagues. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. See office directory Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Mid Level The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Full Job Description. A 401k plan that includes a corporate match. Alight is committed to the continued development of our colleagues. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . * Make independent complex decisions within the scope of your authority The mission of our customer care teams exemplifies the need for humanunderstanding. * High School Diploma or equivalent is required, bachelor's degree a plus About Alight Solutions Alight is a leading cloud-based human capital technology and services. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Interested in Workday positions? * Create and update employee files in database, as authorized. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. In addition to a base salary, this position may be bonus eligible. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. 1999 - We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. This job is no longer accepting applications. At Alight Solutions, we are reimaging how people and organizations thrive. We strive for Excellence Every Day by collaborating with our clients and colleagues. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Apply for Sr. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. This may include assisting the caller in navigating the system as well. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Its a permanent virtual customer care representative Job. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. We recognize the importance of a work life balance. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . DISCLAIMER: Additional pay could include bonus, stock, commission, profit sharing or tips. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Try to use specific examples from your work or school history that relate to the question asked. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We are not an agent or representative of any employer. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Be prepared to answer why you are interested in this particular job opening. These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. From company leaders to our newest colleagues, we all play a role in bringing our values to life. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) You are Learn more about our customer care offices. Find out if you meet the requirements! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Learn more at . Visit the company website to obtain information on the company and review the job description prior to your interview. Health insurance is either BCBSIL or Kaiser depending on where you are located. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You will be notified during the hiring process which checks are required by the position. You will be notified during the hiring process which checks are required by the position. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Scroll down below to view similar jobs . Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Explore careers Media or Investor inquiries? Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Every colleague shapes how Alight can become better, stronger and brighter together. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Location * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Customer Care Representative Resume Examples. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. To deliver on this purpose, we do things differently. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. It's why we're so driven to connect passion with purpose. You have already created a job alert with same filters. Averages based on self-reported salaries. See our awards. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Health, Dental, Vision, Life Insurance and more. You will be notified during the hiring process which checks are required by the position. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Quick Apply. This is a 6 months project and we offer Full Time Shifts (Rotating). Find out if you meet the requirements! Check out our current jobs that have a virtual/work from home option. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. These teams are a critical component of Alights health care,retirement and HR-delivery services. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Alight - 3.1 San Juan, PR. Reporting Relationships At Alight, we are reimagining how people and organizations thrive. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. 2023 * Use productivity and quality data & metrics to achieve superior customer service results Full Time https://www.consumer.ftc.gov/articles/0243-job-scams. We are brave in spirit, act decisively, learn quickly and get it done. Get hired today! This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. A Customer Service Representative also handles concerns, complaints, or other issues. The estimated base pay is $36,558 per year. . Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Copyright 2023 Grabjobs Pte.Ltd. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Bilingual (English/Spanish) is a plus We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Alight Solutions offers a promising . If so, you've come to the right place. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. * Express yourself in an open and honest manner 2023 You will Our people are our greatest assets at Alight Solutions because People Matter! Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We are Alight Solutions. New York Equal Pay for Equal Work Act Statement. Find out if you meet the requirements! * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. We strive for Excellence Every Day by collaborating with our clients and colleagues. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. The estimated base pay is $36,558 per year. At Alight, we believe a company's success starts with its people. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Benefits . Please enter a Name and Password so you can update your Job Alerts in the future. Join our team. View Job description, benefits and responsibilities. Our people are our greatest assets at Alight Solutions because People Matter! * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. to demonstrate your interest in the role. This job listing has expired and the position may no longer be open for hire. Location: San Juan, Puerto Rico. We reward continuous improvement and encourage you to own your own development. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. #beAlight Bilingual (English/Spanish) Customer Care Rep - Virtual. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. At Alight, we believe a company's success starts with its people.
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