Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Previous. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. If necessary, they will arrange to remove or seal it (through our repairs team). E6 2JA. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. While repairs may fall under the developer 's guarantee during the . After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Content and site Copyright Crawley Borough Council 2020. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Crawley Borough Council has considered your request and decided not to provide you with this information. Small repairs and odd jobs Domestic help Meals delivery All services . These services include waste management, housing, planning, leisure, taxation, environmental and community services. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. do everything more quickly because you don't have to call us. You need our permission to carry out alterations or improvements on your council house. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Council housing repairs Report a repair You can request a repair online. Our staff will not carry out works where children are unaccompanied. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. This applies to all properties where gas can be used. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Crawley Borough Council. Telephone: 0300 061 0614. Council news, community updates, local events and more. These cookies track visitors across websites and collect information to provide customized ads. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. The council provides appointments for non-emergency/non-urgent housing repairs. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . These include: You might need your councils written permission for work you do. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . This website uses cookies to improve your experience while you navigate through the website. Copyright Andy T - 2021. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. But opting out of some of these cookies may have an effect on your browsing experience. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Join our housing register and apply for council housing. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. A request for a service (e.g. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. As per your tenancy agreement, you must allow us into the property to service appliances. change your appointment later if you need to. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. When there is a formal legal claim against the council or legal dispute. To help us improve GOV.UK, wed like to know more about your visit today. Outside of office hours the number above is for emergency repairs only. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. London Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. We also use third-party cookies that help us analyze and understand how you use this website. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. This category only includes cookies that ensures basic functionalities and security features of the website. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. You also have the option to opt-out of these cookies. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. The team were very helpful and understanding of my dangerous situation. Housing Department Crawley Borough Council - Housing Options Service Services offered. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Repairs. If so we can help you claim compensation on a NO Win, NO Fee basis. Our housing in Havant. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. The pattern element in the name contains the unique identity number of the account or website it relates to. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. All rights reserved.
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