The ticket is valid only for the event, date, time, and seat location issued. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. I tried to buy insurance after the fact but . AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Date on which medical attention was first sought for illness/injury? 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals Request ID: 7a29b98f6d472a62. Click Close and Add Documents to go back and add them now. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. Please be advised we will require a copy of the death certificate to be attached. The partial refund was completed early August 2020. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. 1999-2023 PayPal, Inc. All rights reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Then be careful what insurance you pay for. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Privacy Policy Cookie Notice Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Please consult the seller fee information found within our Service. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. For more information, please see our The document details need to meet the requirements of your Booking Refund Protection. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. We hope that you have a great time at the show. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. mail tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). A refund AXS the company right which she bought the tickets sent via an email telling. Peter Kay tickets --. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Please visit our help page or contact customer support for assistance. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Refund policies may vary depending on promoter, venue, state or local laws. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Privacy Policy. IP: 161.35.97.149 Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Congratulations! In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Well need evidence from the relevant transport authority. Can I get my money back for cancelled or postponed events? We all hate lines. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. If you have bought your tickets at the venue's box office? and now it says "refund pending". Problem is I cant attend the event anymore :( so I cant get a refund. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. . email from them: "Thank you for contacting AXS. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. How do I get my AXS Premium tickets once I complete my purchase? Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Click here. You are viewing the PayPal Community Archives. But with Event Ticket Protector, they won't need to worry. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. The availability of tickets is subject to change. It doesn't apply to housemates who aren't family members or due to attend the event. Please make sure to review the terms and conditions that you will find on these third-party sites. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. We act as a sales agent for our Client. If I have Allianz ticket insurance and miss an event, can I get a refund? Below you'll find an important update on COVID-19 and your events. Reporting Fraud. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Are AXS Premium tickets sold for every event? Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Ad . Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. You must supply the required Payment Method and/or other personal information in order to complete your purchase. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. Exceeding these limits may result in cancellation of orders without notice. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. We act on your behalf, as seller, when listing or reselling tickets. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Let us know what you were doing when this page came up, plus your IP and request ID This content may be old or outdated. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. All photography, filming and other recordings of the event are PROHIBITED. Have you tried to make a refund by clicking on the refund option? We make no representations or warranties about the quality of your watching experience or your display. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. During the event, strobe or theatrical lighting may be used. Its for one of the Hyde Park British Summer Time concerts. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Any ticket issued via the Service is a revocable license. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . If I have Allianz ticket insurance and miss an event, can I get a refund? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. x, Footer.languageSelector.ja-jp.greeting Official Tickets and Your Source for Live Entertainment | AXS.com The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Occasionally making progress only to be timed out. x. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. We act on behalf of a seller (our Client) when selling Primary tickets. 36. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Yes - If customer is prevented from attending because of a government mandate, this is covered. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Yes - If customer is prevented from attending because of a government mandate, this is covered. By browsing this website, you consent to the use of cookies. In these cases, customer service will attempt to contact you, using the information we have on file. I bought these from AXS . Ticket Insurance. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Online applications are received immediately and are our preferred method of submission. For tickets to events located in Canada, the Service is provided by AXS Group Canada. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. SAFETY AND SECURITY. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Find a will ticket on Gumtree, the #1 site for . Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. There are no suggested results at this time. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. 5 minutes isn't long enough! You may also be linked to a third-party site, which is not affiliated with our Service. She also helped out with another refund I needed and was so quick. Be the first to know. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim VIRTUAL (ONLINE) EVENTS. Kia was extremely helpful, efficient and patient with all my questions. Hey did you end up filing a claim with Amex? You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. Please note: The account holder is liable for bank charges levied by the receiving bank. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. x, Hello! In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Terms and conditions of sites linked to by or from the Service may vary by site. TicketPlan cannot be held responsible if incorrect banking details are provided. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Plans can . Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Please note that orders are processed only after a billing address and other billing information has been verified. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. They lure you into buying the insurance but little did I know that a refund will be issued . So please be as cautious as possible when going through AXS. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. How do you send documents to Uber? I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the A scan or clear photograph sent by email is acceptable. You will be entitled to a refund unless otherwise notified directly by your point of purchase. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. or was there no option for you? Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. BUY THE PERFECT TICKETS Front row or on the aisle? Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. in the event description page, in pop-up boxes, or in an email). Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Events may be postponed or canceled for a variety of reasons. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Listings are not considered retracted until they have been processed and a system confirmation has been issued. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Leave the Archive. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. However, it is not clear if this would cover government advice. This policy will apply regardless of how the error occurred. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. I don't see why I should have to do the legwork on this one. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. If they pay you now, there's no insurance for them if the new owners are refused entry. Such fees and charges may vary. By Insurance Site July 2, 2022 July 2, 2022. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. a doctor's note for the illness causing your symptoms. The form needs to be signed and stamped by your GP and this may be chargeable to you. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Travel insurance: which policies have the best covid cover? If you bought tickets online or over the phone, you won't need to do a thing. How do I get my . You are solely responsible for making a purchase, based on the information provided on our Service. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. We will need these documents as part of the application process and cannot process a refund without them. Please complete the section which is relevant to your application. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19.
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