Jason, I saw your post. I am waiting for someone to come out for the 3rd time. It is the consumer's problem and not theirs. This post is only the beginning. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. I thought they did a fabulous job, and it still looks great to this day! Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. They sent us out into the field with very little training. I asked for a price concession, he firmly refused . But when all was done the installer had done a wonder job. He never did. Anybody who are planning to hire this rotten company, think twice!. I just went through hell and waited 3 months to have my closets installed incorrectly. HomeStars Closet & Storage Solutions Closets By Design - Toronto. This then resulting in no electricity in my daughter's room or her bathroom. YEP ! Lucy was her name. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. Top Class Actions is a legal news source I told them my house was not ready. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Contact. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. Did you win? Who is ED Magedson - Founder, Ripoff Report. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. Top Class Required fields are marked *. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Closets By Design | 3,996 followers on LinkedIn. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. Initial Investment . This complaint was posted by a verified customer. Overall a fun job. Closet by design has been a nightmare to work with since we set a date for installation. I didn't know that the designer designed the doors, and the doors were short." The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. . At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. So I told her: "So you're a liar, right?" BEWARE before you deal with this people, they look and act professional but are really CHEAP. Thanks so much to you all that have written reviews. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. Click here to get notifications about new complaints of Closets by Design. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. HOW LAME IS THAT? Surprised anyone can work for these guys for a decade. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Installers advised additional pieces are added for gaps when the systems don't fit. NJ Hamilton location - I am a builder and deal with scheduling every day. Find top employees, contact details and business statistics at RocketReach. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) I feel sorry for the poor woman who answers the phone. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! I think it should be illeagle to promise pay when reality is no pay. (16) $239 .56. They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. Franais. Copyright 1997-2023 Ripoff Report. This design includes 3/4-inch straight-edge panels, adjustable shelves, and half-overlay flat face doors. But they call me today, telling me that they can only install the laundry. When they came to install we realized that the depth was not what we asked for. Ultimately I quit and I regret the experience. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. He did not tape or cap off the wires. Closets By Design Mentor Ohio Maxvalues. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. I ordered my cabinets ( approx $12,5000) in oct of 2021. Here's what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business. This flooring has only been down for three weeks. TINA.org reader is still waiting for her promised free Kate Spade gift. And since she couldn't answer my question, she said: "I withdraw what I said." What ever happened to pleasing the paying customer, and I paid really good money for their service and product! We had asked him to wear gloves but he had simply refused. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Specifically, plaintiffs claim that the company misleadingly offers 40%. I called the office and told them I would not pay the balance of the 2nd room until all the panels were in and it was being installed, but I would pay for the one they were working on that day. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. Add value to your home. Does AOL still exist? Click to enjoy the latest deals and coupons of Closets by Design and save up to 40% when making purchase at checkout. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. status of any class action settlement claim. I was a designer for closets by design. Thank you all for taking the time to write these reviews. After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. Pros. Privacy Policy | I worked for this company for close to a decade. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My bedroom closet we installed the end of July 2017 not to my original specifications. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. But those expensive pieces are for large spaces with premium designs. Closets by Design advertisements and pricing structures fully comply with the law. She is so friendly and personable. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. I constantly felt like I simply did not have the proper training to measure and design closets for clients. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. The flooring installed is curling up and coming apart. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. Founded 2003 With Angi since July 2006. I ordered a walk in closet by Closets by Design. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. Designers make no money. Then she told me that they needed to postpone the installation because something unexpected had happened and she rescheduled it for the following week. All rights reserved. Cons. I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). Beware of this company. The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. Took me better part of an hour to clean it up . Supposed to be 15" wide. The case is still moving through the courts and has not yet reached a settlement. Submit a complaint and get your issue resolved. This caused a power outage in that room. Colorado. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. They charged me $3.00 more which I gave them cash. So much so that we are having a "mudroom" cabinet installed soon. This was a different crew and pardon my attitude, but they were Bozos. They lie and the work is not worth it. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. I thought it was the plumber who designed the doors." I would very much like my full $3, 346 back. To date, I have provided $3, 346 in payments. It did put power back in the room, but at a costly mistake. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! All rights reserved. So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. This will surely increase the credibility of your complaint. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. New cases and investigations, settlement deadlines, and news straight to your inbox. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. They are supposed to be trained in two weeks time for closet design and financing. The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. Josephsantoli@aol.com. Thank you. I was really wanting to take advantage of their services but since I have read the reviews, I think I will consider other options. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. Or just the spots where he bled? The email for customer service is not a . 2. The Closets By Design Lawsuit is Annemarie Newbold v. Closets by Design, Inc., et al., Case No. The lawsuit alleges that defendants . Create your own closet design rendering with Modular Closet's simple design tool. My wife purchased a pantry through Closet by Design. Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. However, the installer never asked me for payment nor the information for the card I wanted to use. It was quite expensive and poorly designed. Can't believe I fell for this scam. Nobody came in. The case status is Disposed - Other . Complete bedroom storage solutions. Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. I've called 3 times - no return. Rude and unprofessional, reflect poorly on the company as a whole. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." 4. Closets By . He broke the wires that were connected to the power block. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! Our approach is customised to suit your needs. I got the closets installed, and I am very disappointed in how they carried out this task: Or give us your closet dimensions and our expert in-house closet designers will design it for you. strict standards for business conduct. Then I had to start all over again and explain the issues to a new manager (Larry). 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. Perhaps they have a school to teach how to shaft people of their money. We demo'd ourself. overview. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. 3rd set brought after 5p today (all appts were on Friday afternoons/evenings but I had to be here from noontime onso lost 5 half days of work!). California - THANK YOU FOR ALL YOUR REVIEWS! Avoid this place at all costs or you will pay later with re-do's! At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. Custom Closets By Design Palos Il Patch. Get 25 Closets by Design coupon codes and promo codes at CouponBirds. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. Write a Review. Maximise storage. Jul 2015 - Present7 years 6 months. BUYER BEWARE! Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. When another week or so, two installers arrived with the correct measurements, but with no wall panels! I ordered an Entertainment Center for my Livingroom around the Fireplace. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. Closets By Design. 4.7. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. They told me he was not available and that he would call me back. I thought this would be a one time screw up. This was so STUPID. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. He did that but did not use electrical wire, he used scotch tape to tape the wires. I would give them a 4-6 week heads up. I had so many issues with the people in this company that the process was exhausting for me. This is totally unacceptable, etc." The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. A deposit of $1, 673 was provided. It is surely not worth throwing the money on crappy job. They are the worst of the worst! and removing trashleaving the caulking. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. The dispute has been resolved. I tried to work with the company I am pretty easy going. Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. Elizabeth Webster and Alexander Burckle are suing the tour company, Sail Maui, over the incident, which they say occurred in . This is the best way to manage and repair your business reputation. I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. Read more here: Camp Lejeune Lawsuit Claims. Design. I feel your pain. cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. But that didn't happen. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. I am very unhappy with my cabinets. There were some complexities that Erica promised to review before going final but this never happened. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Im dealing with the same issue. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. Date is September 27, 2021. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. The installers just left leaving me worried about the electrical wires and found out that they broke one of the panels. Claim forms are usually not made available to consumers until after a court approved settlement is reached. I am extremely dissatisfied with this company. Think before you hire this company. Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. This was the WORST company to deal with bar none! They are super pricy, unprofessional and quality is very very poor. For more results perform a general search for "closets-by-design". Estimated amount consumers saved since 1997: $15,590,010,907. June 25, 2016. I am writing this as a very unsatified customer. We plan to move in next week. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! Case Summary. The installers came and that was even a bigger joke. Contact. 19-cv-77, C. D. The designer did not take into account the ceiling fan near the pantry. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. Closet & Storage Solutions. I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. Not that you would after reading the NUMEROUS posts above! I say go to Lowes or Home Depot, where you get REAL wood for less than 1/3 the price! Was deceived. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . Size required? RIGHT. I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. I have to talk to the higher boss to at least talk to someone who is sensible. I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Can you tell me exactly how I mistreated the installers?" Follow. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I kept calling 3 times a day to see when this room could be done. He acts like he is doing you, the customer a favor. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. I am. Start by making . Closets By Design, Inc. et al. We'll seestill waiting. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. Annemarie Newbold filed a complaint on . I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! Thanks ~, This is not a professional company; please dont be deceived by the pictures! Generally, closets by design are not too expensive. This is a video about my experience with closet by design. And tell me that they had an opening on the19th. Waited a long time for a cheap product with subpar installation and awful customer service. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Thanks after reading posts I think I dodged the bullet. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. See more ideas about closet designs, custom closets, closet design. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. Once they install and get their money, if it all falls apart, so be it. You will just get a poor product at a very high cost. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. And once again, I found myself back into the you're-being-rude square. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. Fake invoice scam targets business owners. Date of experience: January 11, 2023. Royalty Fee: 6.8%. Zero integrity. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. I called made appointment received a confirmation for day and time requested. Would you do business with a company like this? I am sure the manager himself would have done the same if he was in my position. When they started installing the doors, they realized that the latter were short. I was told it would be in the next day. Then they call me back about 2 weeks ago Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. And guest what the installer even took some of the shelves which is I know thats belong to my order . Closets by Design, Inc. CBD Franchising, Inc. New to ClassAction.org? What happened with your lawsuit? The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. I built a house Wall to Wall, Floor to Ceiling shelving units. Is this lawsuit still active? They keep hiding and screwing people over! California closets did not make sense because they hang on the wall where is these are on the floor. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. $20,000. Own a Franchise. Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. And when I asked her: "How so? Here is the last email from the manager:
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