70% of power outages are caused by major weather. When asked if you want to order new service, say "No." Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I am a bot, and this action was performed automatically. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press Enter to send it. If you have questions about your services, we're here to answer them. Then, to let us know why you're calling, say Line is down.. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! A tree in my back yard has two large branches resting on the phone/TV cables. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Call 800.288.2020 . Step 1: Inquiry. Tips in case of an outage What if my power is out? #iworkforComcast The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. This website is using a security service to protect itself from online attacks. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. How much notice do you need to give Comcast to cancel? If you have questions about your services, we're here to answer them. Type your message in the text area near the bottom of the window. The wires at my rental property are on the ground. Search accounts based on account number, or chat online. God forbid this huge company actually provide a phone number where you could talk to someone. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. 5. Please contact the moderators of this subreddit if you have any questions or concerns. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ask for the Comcast liason. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Please help before someone gets hurt. Usually 911 dispatch has unlisted numbers for utilities. If you are experiencing problems with Comcast Xfinity, please submit a report below. Include the words "Firewall Investigation" in the subject line. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Report downed power lines at 713-207-2222. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. For immediate assistance, check out the Xfinity Assistant. Hello saftek and welcome, Thanks! Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! For immediate assistance, check out the Xfinity Assistant. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This post was marked as closed. Click the Check for Issues button. How do I report a downed telephone line? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. See how you can save when you add Comcast Business Mobile or add a new line. I am extremely frustrated this issue has not been of the upmost importance to your company. For more information, please see our The ground around your car may be energized. came out and verified that it isn't live. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Downed Power Line. Click to reveal the chances of Comcast having their act together enough to even . How do I know if my home is wired for Comcast? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 2 1 RR ryanray.rr81 Visitor 2 Messages Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. and our You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Who is responsible for cable line from pole to house? Warn others to stay away. Id give them a ring. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Press Enter to send it. Can you direct message us your name and address, please? Call 911, which will get the FD out to asses the wire (s). Should you experience further issues, please create a new post. Never touch a downed overhead electrical line. Type a message to let us know what your issue is. How does cable internet get to your house? When should we expect this to be corrected? It's not the power line and I don't think it's the regular cable either because there's no service outage. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Press Enter to send it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Where on your property are the lines down on and would you consider them a safety hazard as of now? If you absolutely need to have it removed, consult with an electrician before doing so. Sky News is a British free-to-air television news channel and organisation. Talk to Us. How do I talk to a real person at Comcast? We've had a downed wire touching our building for about two months at this point. Throughout our history, DISH has always put customers first. Hello @ryanray.rr81 and thank you! You may have to enter a lot of personal information to get connected, including your ZIP code. For immediate assistance, check out the Xfinity Assistant. Then, call PG&E at 1-800-743-5000. -You are responsible for the "mast," the . Its important that you dont exit the vehicle unless youre in imminent danger. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. We have made changes to keep employees safe so response and call times may be longer than usual. The channel and its live streaming world news is available . Please send a private message with your name and service address by clicking on the chat icon so I can further assist. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). -ATTU-verseCare. Responsible . Call 9-1-1 immediately to report a fallen power line. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. You have to sign up for gig service and sign a 2 year contract first. Hope this helps you out. You will need to contact a tree trimming service yourself. Immediately Call Emergency Services. I need someone to come out and fix it. You can email the site owner to let them know you were blocked. Our community is your official source on Reddit for help with Xfinity services. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Store Locator Status Center Check for outages and troubleshoot your services. Let us know if you find downed or uncovered wires or cables in your area. A recent storm brought down a tree which took down one of the above ground cables by my house. Click the "New message" (pencil and paper) icon, 3. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . I will post again here when/if I receive a reply or action is taken. You can contact 811 to get utility lines marked. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! This website wants shut Payments are posted to your account after 5:30 p.m. on the day they are received. How to report a downed wire if I'm not a customer? The tree and the cable are both on the grass verge next to my property. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). An official employee, such as myself or whoever is first available, will respond. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago An official employee, such as myself or whoever is first available, will respond. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. How do you fix an exposed wire without electrical tape? Connectivity and managing Your Comcast Business network. A drop-down list appears. Discussion. For immediate assistance, check out the Xfinity Assistant. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Thanks! They have been hanging very low for over a year. Please send us a direct message to "Xfinity Support" with your full name and address. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Call 800.288.2020. Just select Xfinity support and you will be able to speak with the next available specialist. What to expect: Your complaint will be posted online in a public database. Sky News is distributed via an English-language radio news service, and through online channels. How to report a down or damaged CenturyLink line. There may be a 60 day notice cancellation fee for your service. I can't get into my property because the line is blocking the drive way. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. You aren't allowed to. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. By selecting Accept all, you consent to our use of Cookies. Do not send the firewall logs as an attachment. We ask for direct messages because we can't post personal information in public. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. STAY AWAY from downed power lines. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Thank you for reaching out to the Digital Care Team. Hello @user_300363 and thank you! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. I really appreciate you being a member of the Comcast Family! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. No worries, Our team can definitely help right here! Update on June 10, 2021. Create an account to follow your favorite communities and start taking part in conversations. Cloudflare Ray ID: 7a2ad44e3df86ef8 They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. How do I report an above ground cable down? If you receive overhead electric service, your electric system con- sists of the following: 1. to Call your mayor's office. if the line is damaged, to reconnect service they'd probably be running a new line anyways. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Stay put and call 911. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. I called but only received voice mail. Our community is your official source on Reddit for help with Xfinity services. It's a hazard to pedestrians and vehicles! Our team can assist with getting those downed wires raised. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Stay at least 35ft away from any downed wires during cleanup and other activities. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I have followed these instructions and sent the private message on 6/1/21. Report an issue Select Chat. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We have made changes to keep employees safe so response and call times may be longer than usual. Question: Does Comcast Hve To Repair A Cut Cable Line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. . I am at a loss. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In the top right corner, you'll see a little chat icon near the bell icon. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Performance & security by Cloudflare. A woman in Huntington says she contacted Comcast several times about a line. and our Select Start Troubleshooting to begin your modem restart. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Can you please send us a Modmail message with your first and last name and full address?
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