Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. 0000007838 00000 n Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. 0000119092 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. 0000024733 00000 n On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Elevate your sales team through sales outsourcing, including a customized growth services playbook. This site uses cookies and by using the site, you are consenting to this. When it comes to your customers, only the best technology will do. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Outsourced customer experience and technology We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 0000028129 00000 n Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. 835 0 obj <> endobj xref 835 69 0000000016 00000 n TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. H\n0y Consumers choose where, when and how they interact with you. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO Subscribe to TTEC's eNewsletter, Dialogue . Digital CX Jump-Start. Contact Center Automation Tools and Trends READ THE ARTICLE. Get the agile tools to transform your total experienceone stage at a time. CE1Q Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. time keeping apps, and training on client products and procedures. Digital CX Transformation leader to ignite next stage of growth. What are two TTEC engage products? TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . journeys, 5 digital transformation Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. F|66Hxw 0000031129 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Native CDP and native omnichannel together in one platform. Written by George Maybach for Fintel ->. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000121522 00000 n Not only will . 0000037328 00000 n With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. 0000032457 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. _W+ XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. There is nothing worse than a dumb bot. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . Design your CX to eliminate pain points and reduce churn. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. customers? PR Newswire (US) Full Year 2022. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Contribute ideas and improvements for software products . Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000021593 00000 n "I'm thrilled to join TTEC at this pivotal time. Disconnected systems create disconnected customer experiences. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 amazing customer DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Improve your business performance in any economic environment with our rightshoring and automation approach. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000194335 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Understand your customers on a deeperlevel. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000014537 00000 n TTEC empowered a health benefits company to handle more calls, better andfaster. a great experience to their customers, build customer loyalty, and grow their business. 0000006062 00000 n 0000009179 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Koskovich was previously COO at Telus . 0000029878 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. We help you connect your front end to your back end so all of your operations flow seamlessly. We combine leading technology partnerships and the CX expertise to enable your success. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ 0000002238 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We make it a point to make sure all our employees feel valued and . As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 Everything you need to reimagine your CX and make your customers smile. Get the agile tools to transform your total experienceone stage at a time. 0000030829 00000 n 0000119471 00000 n
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