6.11 Permitted use. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. However during the pandemic the response times may slow down. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We do not control the information provided by other users which is made available through the Site. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter I'm Travelling - where and when will I receive my tickets? says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. 1.2 Ticketing Exchange. They were instructed to mail the tickets to Ireland by five days time, a deadline . 4.1 Double Posting and Removal of Tickets. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Viagogo reviews, customer feedback & support. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Viagogo customers are struggling to get refunds for cancelled and You agree . Taylor Swift Tickets. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? 684 Posts. I entered the incorrect email when registering, how do I change it? the price it is sold for on the primary market). Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber They did not send me my ticket information until the day before the concert. 2.6 Making an Offer. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Romeo Santos Concert Tickets. Viagogo | Complaints | Better Business Bureau Profile Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. It states that if an event organiser offers tickets to . Dial +1 (866) 788-2482. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Hombres G Tickets. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Unfortunately it might take a lot of back and forth communication. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. They did not admit to law breaching and refused to provide a refund. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Privacy Policy | This field is for validation purposes and should be left unchanged. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Best regards, Viagogo team. Actions does not process claims and we cannot advise you on the The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. According to the consumer group Which?, Viagogo's terms and conditions say . May 3, 2021 / 1:22 PM / AP. Not only no refund. Viagogo will never pay you after you sold your tickets and you can never get back your money. FanFair Alliance - Ever get the feeling you've been cheated? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. The Weeknd Concert Tickets. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. I have been fighting with viagogo since October of 2021 with an canceled event. expected to be mailed out. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. I am based in Indiana. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Such notice shall be deemed given one business day after the email is sent. Suggested Article: Verizon Wireless SMS Refund Settlement Details. Moreover, this appears to have been Viagogos policy for an extended period. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. We look forward to hearing from you. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. The refund will be received from the Event Organizer within 30 days. Rufus Du Sol Tickets. If the event . We will contact you. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. This has reportedly been a long-standing policy of Viagogo. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Read Customer Service Reviews of www.viagogo.com - Trustpilot 7.3 Additional Policies. You will be entitled to a full refund or a 120% voucher. Red Hot Chili Peppers Concert Tickets. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus 6.3 Allocation of Risk. . viagogo - Buy & Sell Concert, Sport & Theatre Tickets Viagogo | ProductReview.com.au Adele FaceTimes fans as some demand refund for flights and hotels over viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Viagogo Refund Policy MoneySavingExpert Forum This tracks your activity using third party cookies. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. By clicking a link you are consenting to this. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Explain your case the best you can. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 1. Andr Rieu Tickets. Viagogo withholding refunds for cancelled events, Which? finds In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Harry Styles Concert Tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Viagogo had a selection of how much did you want to spend for a ticket. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 6.1 No Warranty. Be the first to hear about special offers.
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