When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. If the work is complex, Openreach will take longer to do all the external work. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? You can view these money saving ideas by clicking HERE. So, here's where it all started working as a Phone Engineer. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. First, Openreach will send an engineer to assess how much work is needed. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. The engineer first needs to turn on the cable that runs from the street cabinet to your property. He has sturdy life goals and knows where he wants to go. Answered 26 October 2019 You will work long hours and not get paid for them . This field is for validation purposes and should be left unchanged. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. BT. & Broadcast. 22h. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Qube are employed directly by BT to do Internal Home Checks. BT won't send no one out because @SkyHelpTeam are my provider. Contact BT for help and support with your BT broadband, TV, home phone or mobile. 01-04-2021 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. The cookie is used to store the user consent for the cookies in the category "Other. - Providing data governance through all operational teams in order to maintain and improve data quality. on To change your appointment: You can also easily change engineer appointments using the BT Business app. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Analytical cookies are used to understand how visitors interact with the website. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. This is a very common mistake made worse by the press. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. The fault isnt due to fair wear and tear. The phone stopped working, and our broadband was down for about three hours but then came. The cookie is used to store the user consent for the cookies in the category "Analytics". As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. These cookies track visitors across websites and collect information to provide customized ads. Openreach aims to connect 20. Members of the Communication Workers Union (CWU), including call centre. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Very rarely. Answered View answer in the context of this discussion Report post They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Engineers from Openreach cut the telephone line while working in the street. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Amount of compensation. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Log into order tracker using your BT ID or order reference and postcode. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Can Nigeria's election result be overturned? 30-03-2021 Response was given fairly soon after initial slection. Help and support; Contact BT; Back. Work experience gained by working for Openreach is truly respected in its particular field by other firms. "Where talent is a dwarf, self-esteem is a giant. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Please only call if you have a letter from the government saying you are high-risk. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Register (or login) on our website and you will not see this ad. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Delayed repair following loss of service. Compiled by Patrick Collinson. This cookie is set by GDPR Cookie Consent plugin. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 It could be Sky's Openreach account number, for the details that ISPs have given them. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. We had to say we were from Openreach, working on behalf of their Service Provider . We use cookies to optimize the website, no personal information is stored. Openreach did not have anything to add to the BT statement. Necessary cookies are absolutely essential for the website to function properly. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. . We need our broadband but have been told that it could take days to fix. An engineer will install an ONT at your premises to connect to the nearby fibre cable. 2. This website uses cookies to improve your experience while you navigate through the website. This depends on the apprenticeship you are applying for. @richthestag. They showed their strength but on Monday they will show their generosity. Call us on0800 800 150to discuss your installation. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. All in a day's work | 17 comments on LinkedIn When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. You'll find up-to-date details of all charges and pricing information in BT Price List. on But you will have heard of BT, BT Broadband and BT Infinity . Their service has stopped working and it is not fully fixed after two full working days. If a charge is likely, well let you know. Please enter at least 3 characters to search. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. @XRaySpeX . Contact BT. At conservative gathering, Trump is still the favourite. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. . Apprenticeships. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Ask questions and share tips with other people 24 hours a day. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Well, by fiddling around on the Internet you have found me! It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Although I would guess your fault will probably be picked up on Monday morning. BT promised two engineer appointments but no one turned up. Micky37 Talk about pass the buck BT! Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. The re-branding exercise actually started, in a very low-key way, a few short . It also insists that the line is properly fixed. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Thank You). She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Those striking are largely Openreach engineers and call centre workers. CER / Field Insights - North England. Lost or stolen. . It was reported a yesterday (I think). But opting out of some of these cookies may affect your browsing experience. Log intoorder trackerusing your BT ID or order reference and postcode. 0 Ratings Ibz By clicking Accept All, you consent to the use of ALL the cookies. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Faulty equipment like a telephone or router not covered by a maintenance contract. Well let you know how quickly you could be up and running when you order fibre broadband. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 The installation takes around three hours and the Openreach engineer will need access to your property. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Ask questions and share tips with other people 24 hours a day. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. They will try and get you . This cookie is set by GDPR Cookie Consent plugin. . The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Youll be sent a new hub, so keep it somewhere handy. We publish our charges in our terms and conditions charges schedule. If the engineer is already working on the fault, then you won't be able to change the appointment. Now there is light at the end of the tunnel! A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Was the First Engineer who the complaint was about actually a Qube Engineer? If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The strikes will take place on 29 July and 1 August. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Missed appointments. Damage caused during a break in to your premises. [ link to this post] I have a line fault that needs to be fixed. If you cant change your appointment, chat online or call us and we'll do it for you. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. New grading structure. But it changed its tune when the Observer got involved. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Then just follow our step-by-step guide to install your broadband yourself. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. @katenoblett. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. 10. Instal a new Telephone Extension Socket Openreach, which controls most of the UK's. The fault is due to damage caused by someone at the customer's premises. What's the least amount of exercise we can get away with? The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. In your case, communication between the two appears to have broken down badly. Well send you a text with your engineers name and mobile number. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? BT Openreach SFI2 Engineer Visits. Contact from abroad. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. He is very hard working and does things without needing to be asked. More strikes are planned in the coming weeks in the rail dispute. Its a good idea to make sure youve got the relevant property insurance to cover such instances. business and public sector, Media Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. 12h52. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. If you're an engineer, that's usually four or five days a week between Monday and Sunday. . Do I have to pay for this visit? You might not need a visit, just the right advice and help to identify the problem! Accept cookies to experience the full functionality of this page. It says: Were very sorry about the problem with NJs broadband service. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. I saw one at a cabinet last Sunday afternoon. sector, For global Garry Come home no Internet. Theres no charge for most engineer visits. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Clear a path to the main telephone socket, if you have one. Your just as rude! 01-04-2021 The installation takes around three hours and the Openreach engineer will need access to your property. Mar 2018 - Present5 years 1 month. It was reported a yesterday (I think). Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work.
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