Clipper says it does not take funds away, even if. /Tx BMC They are. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 2020, Metropolitan Transportation Commission. /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. EMC Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. However, each Go Pass user will only get two replacements per calendar year. A: Many others are praying, as well. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Its also required if you want to set up automatic reloading. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. My spouse, relative, or close friend needs help managing their registered Clipper card. If do not tag on and/or off, you will be subject to citation. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re I no longer need to use Clipper. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Location of mushroom dispensaries in Oakland? Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. What should I do if my card is lost or stolen? Pay With What should I do if my card is lost or stolen? There is a $5 fee for this service. 0 0 10.1455 10.364 re If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. The other option is a refund. No service to Chase Center atthis time,stay tuned for updates. /Tx BMC Your refund request will typically be . Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. 0.749023 g The Go and Smart Passesare non-transferable. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re At your request, we can mail you a new card with your balance restored, typically within 2 business days. No. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. You can have multiple adult cards associated with a single account. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. For faster replacement, you also can pick up your replacement card at an in-person service location. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Many of the cards have about $50 on them, but a couple have about $200. 0 0 10.1455 10.364 re You must tag your card again when you get off the train. Get it back from them when you plan your next trip to San Francisco. Paper Tickets And Metro card. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. You will get a check in the mail at the address you provide. Please contact Clipper Customer Service at 877.878.8883 to request a . /Tx BMC 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Registering your card protects your card balance and allows you to set up an online account. Less than a cup of coffee. ClipperCard is your passport to campus and beyond! /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. EMC You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. My spouse, relative, or close friend needs help managing their registered Clipper card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Is there a way to purchase the card without paying the fee? endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. There is a 50 cent surcharge per trip for paper tickets. H*2T0T3415Rf& BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Unfortunately, the Clipper Card doesn't allow that. H*2T0T3415Rf& /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. walk from 12th St. BART to Jack London square? The check may take 4-6 weeks. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). f If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you have a question, please call (510) 464-6841. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Min of $5. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. EMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. But alas, no longer on bART as they now wont let you exit like they used to. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. What can I do with an online Clipper account? EMC H*2T0T3415Rf& If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. If your card is registered, contact us so we can block your card from further use. Then take a long joy ride on Caltrains. Note that only cash value can be directly transferred. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. This is the version of our website addressed to speakers of English in the United States. H237402VH2P0P04341Qf& 2020, Metropolitan Transportation Commission. H*2T0T341f& She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC Q&A: Highway 101 express lanes opened Friday. EMC OK to stay in Oakland for visit to San Francisco? Pay With endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refundpaper ticketswith a remaining value greater than $1.00. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). HD 0UR K(EP%xg:#6(=VU-zTqwn?p That will show you the cost of each trip. But the other way is get you $$ back is to understand why they charged $3 in the first place. Transit pass refunds are subject to transit agency approval. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Does this mean my card is worthless and I might as well toss it? Clipper's on your phone! Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Choose to stay logged in or to log out. /Tx BMC f Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Warriors Ferry / Chase Center Service The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. 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If you cannot tag your card successfully, try on another device. Key Clipper information translated to Spanish. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. A: Fire off an e-mail to clipper@bayareametro.gov. IMPORTANT: Clipper cards will hold funds for . How can I check my card balance or how much I was charged for a trip? for more info). Clipper said they didnt have money in their accounts. If a Clipper card is not used for six months, it can be deactivated. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Skip top navigation. Refunds are subject to the fees in Section 10. BART will refund tickets with a remaining value greater than $1.00. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Refunds are subject to the fees in Section 10. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Otherwise, you will be logged out automatically. /Tx BMC EMC https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. And Orca card. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. /Tx BMC 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream EMC You have to fill out a form. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. I have a whole collection of stored value transit cards from many places! Add value, set up autoload, and check your balance! Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. E\i\\ Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding.
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