RG has stopped using the RG service/utility and moved everyone over to a Maxon version of the same thing. Something I never had to do before. I messaged them through email and they have been giving me the complete runaround on what the problem is. This is the best option when you need to manage your application licensing for multiple software manufacturers. I have to go back to version 3.3.1 I unfortunately. Sign up for bi-weekly sales alerts & news. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Do not sell or share my personal information. Selection of these products for install will be disabled. I opened a project today that uses the glofi effect on a bunch of text and it doesn't work at all - text goes transparent. Close any opening editing applications. Sorry about that. Redshift support will be added in the near future. Contact Maxon support, probably. Sign up for bi-weekly sales alerts & news. of video software products and plugins, with an emphasis on After Effects In such cases, Red Giant Application Manager 1.2.1 Installer.exe can create unnecessary records and folders in the Windows registry. You see a watermark on your footage (a big red X), Enter the email address that was used to make purchases at redgiant.com. Its also a great solution for secure or closed production environments. It unauthorizes my plug-ins at the most inconvenient times - twice on a Friday afternoon. In this case License Server is a better choice. ive tried uniinstalling and reinstalling and still nothing. Just in case that link doesn't workRed Giant Downloads (maxon.net), Red Giant Universe 4.0 not working - Premiere Pro 15.4. Toolfarm.com, based in San Francisco, is a leading reseller and distributor argh I am having this same problem. So try searching for red giant bt the start menu. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Existing extensions should continue to load. Please report back if this fixes your issue. It unauthorizes my plug-ins at the most inconvenient times - twice on a Friday afternoon. In such cases, Red Giant Application Manager 1.2.1 Installer.exe can create unnecessary records and folders in the Windows registry. If you are still using Red Giant Application Manager, you will be logged out when your current session ends. Installed fresh Maxon App Manager and Universe 4.0.1 and the RG effects still do not show up in PP. Now NOTHING works in the latest version of Premiere. How to reset preferences in Premiere Pro? The Maxon App replaces the Red Giant Application Manager, making it easy to tap into the power of Maxons creative toolset. Everything you need to know about GPU in Premiere Pro. Copyright Software Tested 2013 - 2023 All rights reserved. Press F3 key to open standard search window. How to reset preferences in Premiere Pro? How to clean media cache in Premiere Pro? When purchasing floating volume licensing, you have a choice of 3 options for license management: Internet Required: YesSupports: Cinema 4D, Maxon One, Red Giant, and Redshift*. It should be working. I opened a project today that uses the glofi effect on a bunch of text and it doesn't work at all - text goes transparent. Now NOTHING works in the latest version of Premiere. Copyright 2023 Adobe. Toolfarm.com bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. My RedGiant/Maxon control panel shows version 1.2.1 thats an old application manager that i cant download anymore. How do I downgrade? The guy was pretty repsonsive but yes, paying for a product that doesn't work! All rights reserved. All rights reserved. Cinema 4Ds legendary reliability also makes it the perfect application for demanding, fast-paced 3D production. I have the Magic Bullet Suite v13 and Trapcode Suite v15. Copyright 2023 Adobe. Red Giant Application Manager 1.2.1 Installer.exe is digitally signed by Red Giant. And when I can get it to work in the timeline- I go to export and the issue happens during the export rendering me a video file with no working keyframes. At this point, I would contact Maxon help. Q&A for work. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unofficial subreddit for discussion of Red Giants collection of video post production tools. Its a temporary fix but at least I can use Universe! Thank You, Kevin Likes 0Like Translate Translate Report Report Follow Report More Reply Reply Community guidelines But it does show MBS v14 and TS v16 and also shows a partial license for these, whatever that means. So that's why the updates are needed for some plugins. I can't even unistall and reinstall the manager, because it interrups during the instalation and gives me an error. The Maxon App is fully compatible with MyMaxon Organizational Accounts, so users can tap into Teams Licenses and choose which license type to activate. Same! Your machine is currently running: iPhone Outbyte PC Repair is incompatible with your operating system. By subscribing, I consent to receiving emails from Toolfarm. And when I can get it to work in the timeline- I go to export and the issue happens during the export rendering me a video file with no working keyframes. Tried updating Universe, but that did not do the trick. All rights reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. DOWNLOADS. I think you mean (JavaScript-based) extensions, not (C++-based) plug-inscorrect?We've tested numerous internal and 3rd party extensions in 15.4, without issue, but if you could send me your extension directly, we'd be happy to investigate further. when i trying to install Reg Giant Trapcode 15.1.8 suit, i received an error massage : Some products require host applications which are not installed on this computer. Well,some good news: Apparently, your panel doesn't fail to load in 15.4, onall systems: Edit: appears the application manager needs to be updated. I need 3D Stroke for a project I am working on and have been recieving this error for a few days. FYI - I had called Maxon for help and they said to call Red Giant as Universe is covered by their support team. Step 1: Turn off your caps lock.Step 2: Read the suggestions above, specifically the one about contacting Red Giant support. They need to fix this issue because I'm paying $80 per month and can't enjoy any updated features. If you have already installed the demo or something, you may need to do the clean uninstallation. On the PP loading screen I do see the plugins being scanned which is odd. I am losing my mind none of my keyframes are working with RGU! We have included a tool that will allow you to migrate all your serial-based purchases. Edit: appears the Maxon - Red Giant application manager needs to be updated. RED GIANT was installed. The *.rgs file is a binary file to control the serial number. Below, read an Explanation of Licensing Options for Floating Maxon/ Red Giant Products. But after updating, they should properly work, and it's a real pain that yours aren't! This includes Maxon, plus all Red Giant Tools now, including Red Giant Complete, Redshift, Moves by Maxon, and Forger (which directs you to the iOS app store). Below, the Press release that explains how it functions and how to download the app. Last week I noticed that my RG Universe was acting up, specifically in adding transitions. The Maxon App. Linux. While The Maxon App is the best option to download, install and keep all your Maxon products up to date, it does not yet cover all use cases for installation. After Effects Community Recap 2022: Year-in-review, Do not sell or share my personal information. Red Giant doesn't seem to be interested in answering support emails, but I'm curious if anyone else here is experiencing the same issues. Affiliate Link Generator Copy link to clipboard Copied! Fixed it by logging in and out of both accounts. Red Giant Universe 4.0 not working - Premiere Pro 15.4. Update the application manager, then see if any of your plug-ins need to be updated. YugaKurita 1 yr. ago That worked for me. Thanks u/Figgy78, you legend. Contact the external site for answers to questions regarding its content. Forger and Moves by Maxon continue to be available from the iOS App Store. Dedicated community for Japanese speakers, /t5/after-effects-discussions/trapcode-not-installing/td-p/9579143, /t5/after-effects-discussions/trapcode-not-installing/m-p/9579144#M47896, /t5/after-effects-discussions/trapcode-not-installing/m-p/9579145#M47897, /t5/after-effects-discussions/trapcode-not-installing/m-p/9579146#M47898, /t5/after-effects-discussions/trapcode-not-installing/m-p/11022975#M107963, /t5/after-effects-discussions/trapcode-not-installing/m-p/11038436#M108602, /t5/after-effects-discussions/trapcode-not-installing/m-p/13032219#M204137, /t5/after-effects-discussions/trapcode-not-installing/m-p/9579147#M47899, /t5/after-effects-discussions/trapcode-not-installing/m-p/9579148#M47900, /t5/after-effects-discussions/trapcode-not-installing/m-p/10993258#M106635, /t5/after-effects-discussions/trapcode-not-installing/m-p/11158140#M113046, /t5/after-effects-discussions/trapcode-not-installing/m-p/11396338#M120644, /t5/after-effects-discussions/trapcode-not-installing/m-p/11640189#M156253, /t5/after-effects-discussions/trapcode-not-installing/m-p/11820813#M161954, /t5/after-effects-discussions/trapcode-not-installing/m-p/12879070#M198168, /t5/after-effects-discussions/trapcode-not-installing/m-p/12185379#M176399. Red Giant Application Manager 1.2.1 Installer.exe is part of RedGiantApplicationManagerInstaller and developed by Red Giant according to the Red Giant Application Manager 1.2.1 Installer.exe file information. Have you updated the Maxon installer? Just sign out in the Red Giant Application Manager and then sign back in with both accounts. Please report back if this fixes your issue. Locate the following, right-click and run as admin: So, we have put together a list of products and information to keep you informed about plug-ins and product compatibility. Thanks in advance. The web interface offers a clear graphical view of floating licenses pooled from multiple Maxon Accounts, with detailed ownership, validity info, and activity log. Assign groups of licenses from MyMaxon user accounts that allow floating as set by the admin. And it's their stuff that's somehow not lining up properly with the Adobe apps. Y. On my system, the RedGiant app manager showed an update available. Update the Node Modules: CEP 11 works with NodeJS 15.9.0 and Node-WebKit 0.50.1 versions. What is odd is that it seems to load just fine on my M1 Macbook, but not on my desktop PC. If it doesn't, check with RedGiant/Maxxon is I would guess the next bet. To modify the hostname of the license, simply open the license in a text editor such as text on Mac, and Note Pad on Windows, change only the hostname, then save the file and restart your RLM Server. For more information, please see our They show up in the effects panel and I can drag them, but nothing actually gets added to a clip. It's not a massive issue as 4.0 doesn't really add that many new and mind-blowing features. This update breaks Maxon/Red Giant Universe plugin compatibility. NOTE: RLM is not compatible with Mac OSX 11 (Big Sur). On my rig, all my RG bins of effects are showing in the Effects panel, and usable. Re: Premiere Pro 15.4 update breaks Maxon/Red Gian /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/td-p/12189106, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189123#M357881, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189306#M357917, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189125#M357882, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189128#M357883, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12311595#M361812, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12311598#M361813, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189195#M357894, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189265#M357912, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189268#M357913, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12188824#M357895, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189054#M357896, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189212#M357899, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189192#M357897, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189214#M357901, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189231#M357904, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189258#M357910, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189271#M357914, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189393#M357929, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189398#M357931, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189401#M357932, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189341#M357921, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189365#M357927, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12189323#M357919, /t5/premiere-pro-discussions/premiere-pro-15-4-breaking-plugins/m-p/12213927#M359438. Can older Red Giant licenses be added to a MyMaxon account? For example, it does not yet support enterprise deployment, silent installs, or legacy version installations. Thanks in advance. Just surprised others aren't having similar issues. I opened a ticket with RG and after multiple emails, they told me this: "After a bit of digging, its seems the Keyframing in Premiere issue looks to be related to an issue the Universe team is checking into resolving on their end. I had to uninstall every Red Giant piece, and downgrade to 3.3 as well. *Redshift is supported by all three options as long as it is the Redshift version that is bundled with Cinema 4D. and 3D Animation tools. So, no issue with Premiere Pro, I just wasn't aware that Ae and Pr moved to CEP11 with this latest release. Using Trapcode Particular in after effects. Tried that as well, but the plugins don't show up in the Effects tab. They blamed it on Covid. my maxon application manager is up to date. Please note: Maxon App 2023.1.x is not compatible with non-unified RLM licenses. My RG Universe seems all functional on 15.4 PrPro. I had to uninstall every Red Giant piece, and downgrade to 3.3 as well. This email address is also known as your, Launch the Serial Registration Tool through the Maxon App (see above), Repeat steps 3-4 until youve registered all serial numbers. And when I can get it to work in the timeline- I go to export and the issue happens during the export rendering me a video file with no working keyframes. I downgraded back to V3 and it fixed the problem. I never have used Toolfarm before but was surprised at the great prices and great service when I had a problem. How to reset preferences in Premiere Pro? See Neil's response. Then it all works with 15.4 as you expect. C:\ProgramData\RedGiant\Licenses\ Translate Jump to answer 15 Replies Just updated to 15.4 on several systems, and it looks like it is causing problems with various plugins. Once youve completed that process its recommended that you delete the Red Giant App Manager. Everything you need to know about GPU in Premiere Pro. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. I used stock ones instead to finish a project and then upgraded to 4.0 yesterday. It replaces Red Giant Application Manager. I had to get that updated then it showed the update for the rest of the suite. Think I can bill Maxon for the money I'm losing???? Why isn't After Effects preview real-time? "After a bit of digging, its seems the Keyframing in Premiere issue looks to be related to an issue the Universe team is checking into resolving on their end. Maxon One Not Supported. Released June 23, 2021, The Maxon App manages the installation, licensing, upgrading, and updating of your Maxon products. I think they just don't care.Since then, I clone my boot drive before DOING ANYTHING with RGAM, and if things don't go right, I revert my disk to the previous state before foolishly trusting Red Giant again, so that I can resume getting paying work delivered.I prefer iLok to their egregiously unreliable method. Toolfarm requires javascript to be turned on. Shoudln't affect packaged plugins, but since I am doing development, I had to get into the registry and add a "PlayerDebugMode" key under CSXS.11 . And, I was lucky to get a reply to a support ticket in less than five business days. Get the latest updates on products, sales, tutorials, and freebies, delivered bi-weekly to your inbox! You can choose not to use the Red Giant app or uninstall it completely. /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12232170#M360860, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12593477#M384075. Hello, I keep getting this error (the application was working perfectly a few days back, the last thing I recall doing was updating Trapcode, but it keep working fine) I tried clicking on "Repair service" but nothing happens. My licenses with RG are all permanent (supposedly). Things seem to be working now but hesitant to upgrade again. 1999-2023 Toolfarm Inc. Below, read how to fix the issue. Tried this and it worked for me. Privacy Policy. Than try to uninstall that program in a standard way. So I think it has something to do with a change to what is needed in the manifest file perhaps? An Explanation of Licensing Options for Floating Maxon/ Red Giant Products. Already heard some people talking about issues with Red Giant, but I'm having issues with my own plugin as well. Step 2: Select the solid layer and click the Effects menu > Select RG . Forger and Moves by Maxon continue to be . Thanks for everyone's input. It took 3 days for them to call me back and I was traveling and missed the call. And, I was lucky to get a reply to a support ticket in less than five business days. I guess this is still an issue with universe 4. I couldn't give any definitive timeframes as to when the fix will be released, but I've gone ahead and added this ticket to the issue's tallying system to give it some weight in development.When the fix is released, either install it through the Maxon App, or just keep an eye on the Release notes pageto check if the bug's been addressed.". its all now through maxon. Neil 1 Like Translate Report davef43726944 Participant , Jul 20, 2021 Tried updating Universe, but that did not do the trick. Requires periodic Internet accessSupports: Cinema 4D and Redshift* Only. Its a temporary fix but at least I can use Universe! version 1.0.1. Press question mark to learn the rest of the keyboard shortcuts. Toolfarm.com bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. At that point, authenticating and licensing verification will be available only through Maxon App. DellSupportAssistRemediationServiceInstaller.exe. logging out and back in worked for me. We had our worst tech meltdown at work this Christmas and it was pleasantly problem-solved until completion with her guidance. Check their downloads/forums for it. Be sure to check our FAQ for up-to-date information on Maxon/Red Giant/Redshift Licensing, including information on the new Maxon App. and our So I edit montages for people so I have to use the VHS effect but when I do that it just shows me green lines it's being weird and I updated my maxon app u installed and reinstalled in and still the same thing. Wonder what the hay is screwy for you ? It verifies the license status for your purchased products and displays any trials you may have available. When purchasing floating volume licensing, you have a choice of 3 options for license management: Organizational Accounts, RLM Reprise License Management, and Maxon License Server. Download Maxon App 2023.1.4 Windows 38 MB Windows macOS Linux Please note: Maxon App 2023.1.x is not compatible with non-unified RLM licenses. Learn about MyMaxon Organizational Accounts. For a perpetual upgrade to the plugins I use I have to contact sales, as this isn't even available in the webshop. I like to just have things work when I get started so if I do update PrPro/Ae/Resolve, I do always check for updates for plugins before starting the app. Maxon App will replace the Red Giant Application Manager by end of October 2022. https://www.redgiant.com/support/installers/updates/universe/. Cleared all caches, uninstalled all of RG software. For more information on Maxon App 2023.1.x please refer to the release notes. An incomplete removal of the Maxon App can leave the Red Giant Service in an indeterminate state. the installation log has been written to the red giant logs directory in program data, please help me to fix this problem.i have done all but not installing.on popups"an error prevented the install from completing. The Maxon App replaces the Red Giant Application Manager, making it easy to tap into the power of Maxon's creative toolset. The Application manager doesn't even list these. This link is being provided as a convenience and for informational purposes only; it does not constitute an endorsement or an approval by Toolfarm.com of any of the products, services or opinions of the corporation or organization or individual. And when I can get it to work in the timeline- I go to export and the issue happens during the export rendering me a video file with no working keyframes. I think they just don't care.Since then, I clone my boot drive before DOING ANYTHING with RGAM, and if things don't go right, I revert my disk to the previous state before foolishly trusting Red Giant again, so that I can resume getting paying work delivered.I prefer iLok to their egregiously unreliable method. 1999-2023 Toolfarm Inc. Same! My RedGiant/Maxon control panel shows version 1.2.1 thats an old application manager that i cant download anymore. ago hello! They need to fix this issue because I'm paying $80 per month and can't enjoy any updated features. macOS. With the Maxon App you can install, use, or try all of our products. There were some problems with licensing with some of the changes they made recently. Run the RedGiant/Maxxon app manager again, and tell it to check for updates mine only got the last one after I did that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It currently supports Cinema 4D, Red Giant Complete, Universe, Trapcode Suite, Magic Bullet Suite, VFX Suite, and PluralEyes. Open the Maxon App. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. is there anything I can do to fix this? Application Manager - Maxon TRIAL DOWNLOADS Download the Maxon App to start your 14-day free trial of Maxon One. Don't forget to clear your caches once you launch it. Thanks. I have the Magic Bullet Suite v13 and Trapcode Suite v15. Yes, but products purchased before January 2021 from Toolfarm or Red Giant are not immediately linked to your Maxon account. So perhaps tell it to call home again. Once the reset is complete, log back into your Maxon App. 1. Maxon tools include C4D for 3D modeling, simulation and animation, ZBrush and Forger for 3D modeling, Red Giant tools for editing, motion design and filmmaking, and fast Redshift rendering. In couple of minutes, seconds if you're lucky, Windows will find all the copies. uni.Knoll Light Factory EZ on adjustment layers, keyframed the brightness and flair movements and now NONE of them work- the dang flair just sits in the center of frame looking like a sunspot on my soul. jiro418 2 yr. ago Thanks, imma try it ruslahnq 8 mo. For more information, please see our Now, none of my products show up as installed. Does anyone have a similar story, and have a successful outcome? So I edit montages for people so I have to use the VHS effect but when I do that it just shows me green lines it's being weird and I updated my maxon app u installed and reinstalled in and still the same thing. Learn more about Teams . Than type 'red giant service.exe' into search box. https://www.redgiant.com/support/installers/updates/universe/- Grab the 3.3.1 here and it'll work! We also have information in our FAQ about some of the finer details about the application. Hey, I just renewed my subscription and nothing is activating for me. How to find the exact version of Premiere Pro? Bro I've been going through it since they updated universe in June. To use trapcode particular in after effects after the installation, you need to perform the following steps: Step 1: Create a new solid layer by selecting Layer in menus > New > Solid, or you can use the shortcut key Ctrl+Y. The new Maxon App manages the installation, licensing, upgrading, and updating of your Maxon products. Press J to jump to the feed. There are a few cases where Organizational accounts may not be the best option: Internet Required: No for offline useSupports: Cinema 4D, Redshift, Red Giant, and Redshift*. After adding users to your organization, users can sign into Cinema 4D or Cineversity with their MyMaxon account credentials. Thanks u/Figgy78, you legend. I have the Complete subscription but unfortunately logging out and logging back in doesn't work. Those must touch base via the internet. The Application manager doesn't even list these. Dedicated community for Japanese speakers. Those must touch base via the internet. I'd suggest closing everything, updating your Red Giant Application Manager, making sure you're signed into it, and then launch AE. All rights reserved. When the fix is released, either install it through the Maxon App, or just keep an eye on the Release notes page, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12232198#M360863, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12309457#M361625, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12309903#M361669, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12313269#M361945, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12371126#M366725, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12371127#M366726, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12313301#M361946, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12593778#M384098, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12632684#M387844, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12814179#M400195. This link is being provided as a convenience and for informational purposes only; it does not constitute an endorsement or an approval by Toolfarm.com of any of the products, services or opinions of the corporation or organization or individual. Problems with Red Giant plugins after Maxon acquisition Recently (end of last year) I was prompted to, so I updated the Red Giant Application Manager to the latest version. For me, I tried everything, installer kept giving an error. Installing and running the new app will take over the old Red Giant Application. Note: Maxon App 2.1 and later allows Floating Teams Licenses to be automatically checked in and released. Copyright 2023 Adobe. Connect and share knowledge within a single location that is structured and easy to search. How to find the exact version of Premiere Pro? Yes, definitely odd. See Neil's response. Red Giant Application Manager 1.2.1 Installer.exe is an .exe file. I did it then told it to check for updates. The guy was pretty repsonsive but yes, paying for a product that doesn't work! Have you tried a fresh project? Close PrPro. my maxon manager says everything is up to date. My licenses with RG are all permanent (supposedly). high-quality customer service and training. Also grab the Maxon installer - reinstall it and you should be working. To explain, Organizational Accounts allow you to assign Cinema 4D, Redshift, and Red Giant licenses to individual employees or groups of users. Click the button in the top-right corner and go down to Reset Configuration > Reset. For those with RedGiant/Maxxon plugins, you need to update via your RedGiant/Maxxon Application manager, and then all is well. Cookie Notice Then it all works with 15.4 as you expect. Note that mine say Maxon also and doesn't give me the option to change that. of video software products and plugins, with an emphasis on After Effects Maxon Organizational Accounts and how to use them. When the fix is released, either install it through the Maxon App, or just keep an eye on the Release notes page, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12232198#M360863, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12309457#M361625, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12309903#M361669, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12313269#M361945, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12371126#M366725, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12371127#M366726, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12313301#M361946, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12593778#M384098, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12632684#M387844, /t5/premiere-pro-discussions/red-giant-universe-4-0-not-working-premiere-pro-15-4/m-p/12814179#M400195.